Following the latest Government guidance, the Gardens will remain open with the Restaurant open to pre-booked ticket holders, with full table service in place. The Gift Shop is now open. Please note we will be adjusting what is available and open as and when the restrictions allow. Tickets are bookable online and there are certain restrictions, including adhering to social distancing rules. Please read our FAQs below.
How do I buy a ticket?
Tickets are available online. It is essential that you book in advance. This will require pre-payment and you will need to choose an arrival time slot. Tickets can be purchased online for up to two weeks in advance but due to the latest lockdown restrictions there will be a limit on the number of tickets available per transaction.
What are the opening times?
We are open seven days a week, 10.30am – 5pm.
Are there catering facilities available?
The Gardens Restaurant is open for those with pre-booked tickets. Currently our outside tables are open with full table service. Please adhere to the current government regulations whilst using the facilities.
Can we visit the Gardens Restaurant without a Gardens ticket?
The Gardens Restaurant is only accessible with a pre-booked ticket.
Are there toilet facilities available?
Yes, we have more toilets available on site and a stringent cleaning regime in place. Please follow the Government instructions from 24 July by wearing a face covering when using the public toilets on site. Accessible toilets can be located in the Gardens toilet block.
Can I bring a picnic?
You can bring a picnic to the gardens but you must maintain social distancing and we ask you not to meet in large groups. We encourage you to use our on-site catering facilities to support the Gardens income in these difficult times. Please be aware that we are operating a one way system for entry and exit and therefore it is preferred if you bring your picnic in at the beginning of your visit. Should you wish to return to the car during your visit, you will need to join the entry queue again so this may reduce your time spent in the gardens.
Are you limiting the number of visitors to the gardens?
Yes, we have a pre-booked arrival time system which will allow us to control the number arriving on site and reduce the need for queueing. Please only arrive in your allotted arrival time. We may have to ask you to return if you are too early.
Do I need a print out of my ticket?
Please do not bring a print-out as staff will not be handling paper, but do ensure you bring your booking reference number.
Do I need to book a ticket for my child?
You do not need to book a ticket for children under two years old, however please use the child ticket option for those between the ages of 2-15 years of age.
I am a Garden Friend, do I need to book?
Yes, all visitors must book their visit in advance.
What if I arrive late for my timeslot?
Our team will try to accommodate you if possible, but may require you waiting for a suitable gap and it may not be possible on busier days.
Can I get a refund on my ticket if I change my mind?
Unfortunately not, we are unable to process a refund or transfer dates for any pre-booked tickets. If you are feeling unwell, please do not come to the Gardens. Please email reception@westdean.ac.uk providing your booking reference number and name.
Can I bring my dog?
Yes, as long as your canine companion is kept on a lead at all times (including the Arboretum) and you clean up after them.
Do you hold information about who has visited the Gardens?
West Dean Gardens is supporting the NHS Test and Trace service which requires the names and telephone numbers of visitors are made available to help isolate the spread of Covid-19. This is a legal requirement, we therefore hold the details for 21 days in order to meet this requirement.