What technologies are used to deliver the course?
The self-paced videos and student hub are accessed through CANVAS, a Virtual Learning Environment (VLE). This is a system for delivering learning materials via the Internet. It offers you flexible access to all the course content, which is available to you for the duration of the course. The live sessions and tutorials are delivered over Zoom. The study hub is Padlet.
What computer set up do I need?
The self-paced courses can be watched on all computers and devices – Mac, PC, Mobile and Tablet – with an Internet connection and a modern internet browser (see "What Web Browser do you recommend" below). You will need an email account and an up-to-date web browser.
For the live sessions on Zoom you will need a computer or laptop – Mac/PC – with Internet connection, a webcam, microphone and speakers (usually in-built). You need high speed Wi-Fi with full bars signal that doesn’t drop out and a modern internet browser (see "What Web Browser do you recommend" below). Technical support is available if you experience difficulties accessing the course.
What web browser do you recommend?
PC users – Chrome 58+, Firefox 54+, Edge 14+, Unfortunately, Internet Explorer 11 (or older) are not supported on CANVAS.
Mac users – Safari and Firefox are recommended.
We do not recommend using any Internet service provider's proprietary browser, as certain functions may be restricted. We regularly upgrade CANVAS to add features and improve the quality of your experience. Please be sure to keep your browser updated. If you need to upgrade your browser, go to your browser manufacturer's website and download the most recent version.
Phones and tablets – CANVAS is a responsive platform, allowing for access on most smartphones and tablets. To join the live sessions on Zoom download the Zoom mobile app from the App Store (iPhone) or Google Play (Android).
What do I do if I experience technical issues?
Support setting up Zoom, including helpful videos can be accessed on their website here and support centre here. We recommend setting up and testing Zoom a few days in advance to ensure you do not have problems on the day.
If you have checked the technical requirements above and are using a suitable browser but the problem persists, email [email protected] with the details of your problem (including a screenshot if useful) for advice.
I’ve lost my login details, what do I do?
If you have deleted your login information please contact [email protected]
Can I use a College gift voucher towards the course?
Yes, simply enter the gift voucher code at the online checkout.